Pace PC Solutions

Support

“Quality Services at Affordable Prices”

Support Services

Pace PC Solutions offers four levels of support to its customers: Phone, Email, On-site, Pick-up and Remote Support.

Phone

Nothing is worse when you get stuck with your computer and you have no one to turn to. Pace PC Solutions offers phone support to clients with questions ranging from what to download to troubleshooting to general system questions.  Depending on your needs, phone support can be a quick, efficient and affordable way to solve your computer repair problems.

Phone support is billed in 15 minute increments at a rate of $65 per hour (min 1/2 hour)

Payment information must be supplied before service call

Email

The number of emails sent each day around the world far exceeds 2.25 billion, so we don’t mind getting your questions electronically.  Sometimes a simple solution can be sent via email to help solve your computer questions.  If your problem needs a little more attention than an email will will be happy to schedule a service call to take care of your problem.

Email support is offered as a courtesy service and may not always be available

On-Site

Yes, we make house calls!  This support service is a great option when you need computer repair.  A technician will come to your home or business and assist you with your computer support needs.  So when you have a frozen computer, a nasty virus or a hard-drive crash, you can be confident that Pace PC Solutions will help resolve your issue at an affordable rate and in a timely manner. We know how important your computer is to you, because we can’t live without ours either!

On-site support is billed at a rate of $85  per hour

On-site Weekend Emergency Service is billed at a rate of $175 per hour (upon availability)

Pick-Up

Our computer repair pick-up service is available for local Destin area residents! Since we offer so many support options, we don’t keep regular business hours. Don’t fret though, because we have you covered. You can request a pick-up appointment using our online form or by calling 850.389.2098 and someone will set an appointment to meet you at your home or office. In most cases you can have your computer fixed within 24 hours. When the service is completed we will call with a drop-off schedule. How easy is that?

Pick-up support is billed at a rate of $50 per hour

Pick-up and Drop-off fee of $20

Pick-up Weekend Emergency Service is billed at a rate of $125 per hour (upon availability)

Pick-up and Drop-off weekend Emergency fee of $40 (your repair will be completed and returned the next business day)

Remote Support

With our remote support software we can log into your computer and take control while you sit back and relax. Even if you’re across town, across the country, or across the world,  if you need remote support in a hurry, Pace PC Solutions is there.  Works with Windows PCs and Mac OS X. You must have an active Internet connection in order to receive remote support. When you don’t have time to fool around, this is a great option. Most of the time problems can be fixed in a very short period of time letting you be more productive.

Remote support is billed in 15 minute increments at a rate of $65 per hour (min 1/2 hour)

Payment information must be supplied before service call

Remote Login – Click Here

Express Login – Click Here

View Additional Repair Services and Pricing


Customer Request Forms

The forms below are for current customers of Pace PC Solutions. If you have questions about other products we offer please contact us.

Business Card Request

Website Change Request

Title Credit Request


VistaPrint Free Business Cards


Computer Service and Repair

We offer the most comprehensive IT and Repair Services for home and business users along the Gulf Coast of Florida. If you are in need of computer service and live in our coverage area view our services page for more information on services and pricing.

Common PC Problems

Does your Small Business or Home Office computers suffer from:

  • Broken Laptop Screens
  • Slow System Performance
  • Boot Failure
  • Internet Connectivity Issues
  • Hardware Conflicts
  • Windows Freeze Ups
  • System Refuses Shut Down
  • Memory Problems
  • Printer Problems
  • Backup Troubles
  • Illegal Operation Errors
  • Hardware Failures

Free Software Downloads

Free Software Downloads

Anti-Spyware, Anti-Malware, Anti-Virus, Free Office Suite, Internet Browsers

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